Article ID : 00229908 / Last Modified : 02/03/2022Print

My headphones don't turn off automatically

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This occurs for the following reasons:

    • The Automatic Power Off setting in the Sony | Headphones Connect app is set to Do not turn off.
      • This setting lets you choose the duration your headphones remain unused before automatically turning off.
    • Your headphones won't go to power saving mode if you store them outside the charging case, such as in your pocket or inside a bag. Always keep the headphones in the charging case when not in use.
    • If you insert your headphones in the charging case and the battery of the charging case is empty, they don't automatically turn off.