Article ID : 00229908 / Last Modified : 07/22/2019

My headphones don't turn off automatically

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This occurs for the following reasons:

  • The Automatic Power Off setting in the Sony | Headphones Connect app is set to Do not turn off.
    • This setting lets you choose the duration your headphones remain unused before automatically turning off.
  • Your headphones won't go to power saving mode if you store them outside the charging case, such as in your pocket or inside a bag. Always keep the headphones in the charging case when not in use.
  • If you insert your headphones in the charging case and the battery of the charging case is empty, they don't automatically turn off.