Article ID : 00248005 / Last Modified : 04/07/2021

A gray screen appears and Google Assistant doesn't work when the Microphone button is pressed

    If you press the Microphone or Google Assistant button on the remote control without a network connection, a gray screen appears.

    Note: The gray screen will disappear automatically after a few seconds.

    A network connection is required to use Google Assistant. Make sure your TV is connected to the network and try Google Assistant again.

    Note: If you need assistance with network connections, refer to the How to & Troubleshooting for internet connection article.