I transferred an XAVC S movie to my smartphone using Send to Smartphone, but I cannot hear any sound when I play it on my smartphone

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Depending on the smartphone, it may not be possible to play transferred XAVC S movies properly. For example, you may not be able to play the movie smoothly, or there may be no sound. 

We recommend the following operations.

• Transfer a proxy movie to the smartphone and play it.
  1. Select MENU→ Camera Settings2 → Proxy Recording → On.
  2. Select MENU → Network → Send to Smartphone Func. → Sending Target → Proxy Only or Proxy & Original.
  3. Play the proxy movie transferred using Send to Smartphone Func. on your smartphone.
• Use the Movie Edit add-on smartphone app to export the movie and play it.
  For details on the operating method, refer to the Imaging Edge Movie Edit add-on support page.