Article ID : 00247389 / Last Modified : 06/19/2020

I transferred an XAVC S movie to my smartphone using Send to Smartphone, but I cannot hear any sound when I play it on my smartphone

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Depending on the smartphone, it may not be possible to play transferred XAVC S movies properly. For example, you may not be able to play the movie smoothly, or there may be no sound. 

    We recommend the following operations.

    • Transfer a proxy movie to the smartphone and play it.
      1. Select MENUCamera Settings2Proxy RecordingOn.
      2. Select MENUNetworkSend to Smartphone Func. Sending TargetProxy Only or Proxy & Original.
      3. Play the proxy movie transferred using Send to Smartphone Func. on your smartphone.
    • Use the Movie Edit add-on smartphone app to export the movie and play it.
      For details on the operating method, refer to the Imaging Edge Movie Edit add-on support page.