Article ID : 00253617 / Last Modified : 10/30/2020

HEIF images taken with the camera won't display on a smartphone

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    The High Efficiency Image File Format (HEIF) image format provides up to 16-bit color, offers lossless compression, and takes up less size than the same JPEG image (8-bit color). These improvements make the HEIF format an alternative to using JPEG images.

    For this camera, HEIF images are taken with 10-bit color to provide higher quality and color detail. Although this format complies with ISO standards, it will not display on many smartphones and other devices as they may only support 8-bit HEIF color.

    To playback 10-bit HEIF images taken with this camera on a smartphone, convert them into JPEG or TIFF image files on a computer using the HEIF Converter before transfer. Visit the camera downloads page for the HEIF Converter software.