Article ID : 00254713 / Last Modified : 12/21/2020

When the battery pack and/or AC adapter are disconnected, the date and various menu item settings are not saved and return to the factory settings

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The settings may return to the factory settings if the battery pack and/or AC adapter are disconnected before the camera is turned off completely. Turn off the camcorder and wait for the power indicator to turn off completely before disconnecting the battery pack and/or AC adapter.

    If the settings are not saved even when the camcorder is turned off properly as noted above, the built-in rechargeable battery for the internal memory may have become completely discharged. Try charging the built-in rechargeable battery. If the issue persists, contact the Sony Service Center. Go to Product Repair.