Article ID : 00254435 / Last Modified : 11/19/2020

Volume is too loud or changes unexpectedly when connecting headset and iPhone

    Follow these steps to troubleshoot this issue:

    1. On the Home Screen, select Settings.
    2. Select Sounds & Haptics.
    3. Change the Lock Sound function and Keyboard Clicks function to OFF.

    Note: The headset volume may change to the Ringer and Alerts volume on the following occasions:

    • When the lock sound on the iPhone® is played
    • When a typing sound occurs using the iPhone keyboard