Article ID : 00254067 / Last Modified : 11/13/2020

Setup the TV to support a 4K 120Hz signal from another device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    You will need to set the HDMI® Signal format to Enhanced format in order for your source device to recognize the 4K 120Hz capability of the TV.

    Note: Make sure the device is connected to the HDMI 3 or HDMI 4 input on the TV using the Certified Premium HDMI cable supplied with your device.

    1. Select Settings → Watching TV → External inputs → HDMI signal format 
    2. Select the HDMI input the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format.