Article ID : 00285913 / Last Modified : 11/29/2022Print

Speak-to-Chat function randomly activates on the WH-1000XM4 and WH-1000XM5 headphones

    The Speak-to-Chat function may suddenly activate even though it is disabled in the Sony | Headphones Connect app. 

    To help prevent this issue, avoid inadvertently touching the right earcup (a two-finger touch activates Speak-to-Chat) or temporarily turn off the Touch sensor control panel in the app.

    1. Open the Sony | Headphones Connect app.
    2. Tap the System tab.
    3. Disable Touch sensor control panel.