Article ID : SX684002 / Last Modified : 06/24/2020

Why does my LTE device not find an LTE network? (Android 9 or Android 10)

    Question

    • Why can't my Xperia device find an LTE network?
    • My Xperia device does not connect to an LTE network, what can I do?

    Valid for

    • Xperia® devices running Android 9.0
    • Xperia devices running Android 10

    Solution

    LTE is not supported by all operators, and support for LTE can therefore vary by market and region. Alternatively, you might be in a location with poor LTE reception. Try these methods one after the other and, if possible, solve the problem:

    • Contact your operator and check that your operator supports LTE, your contract includes LTE and that LTE is available at your location.
    • If it's not activated, activate LTE in the device.
    • Check the signal strength icon in the status bar to make sure that your device is connected to a network. If the signal is low or there is no signal, move to an open location, or get close to a window.
    • Turn off your device and then turn it back on. Then search for a network from the device to check if an LTE network is available.

    Activating LTE in the device

    1. Find and tap SettingsNetwork & InternetMobile networkAdvanced Preferred network type.
    2. Select 4G (preferred)/3G/GSM.

    Searching for networks

    1. Find and tap SettingsNetwork & InternetMobile network Advanced.
    2. Tap the on-off switch beside Automatically select network to the right.
    3. Select an available LTE network in the list that appears.