Article ID : 00023866 / Last Modified : 03/29/2019

The Camera Doesn't Recognize the Memory Card

Applicable Products and Categories of This Article


Select the appropriate error message and then follow the steps to resolve the issue.

Note: The error message may vary. Check the camera manual for model-specific information.

The camera shows Reinsert the memory card, NO MEMORY CARD, MEMORY CARD ERROR, or C:13:xx ERROR.

The error message Memory card locked is on the camera display.

The Action Cam displays the error RCVER, MEDIA, a line of dashes (--------), PRO or WAIT.

Other troubleshooting steps

If the issue still occurs, repair may be required. Go to Product Repair.

Related Info

Can Data or Images Erased from a Memory Card Be Recovered?