Article ID : 00229728 / Last Modified : 08/22/2023Print

There is no sound from the earbud headphones, or sound is heard only from one side

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Check if the issue is resolved after completing each step.

    • If the sound occasionally doesn't output from the headphones, or the sound of the headphones is interrupted, refer to the article Sound is interrupted or noise occurs while playing music
      For other than WF-1000XM5 and WF-XB700: If you use the Google Assistant or Amazon Alexa features on the headphones, and the sound is heard on only one side of the headphones, refer to the article No sound is output or the headphones do not work when using only one side of the headphones
    • If this issue occurs when connected to a Microsoft® Windows® 10 computer, updating the software to version 1.3.0 or later may resolve the issue. Visit the model support page for additional details on how to update the headphones.
    • Place the earbud headphones in the charging case and close the lid. After the lid is closed, wait a few seconds, then remove them and make a Bluetooth connection to the desired device.
    • Charge the earbud headphones.
      • Place the earbud headphones in the charging case and close the lid.
      • Connect the charging case to an AC outlet or computer using the supplied USB Type-C™ cable.
    • Turn up the volume of the connected device.

      Note: You can't adjust the volume with the headphones.

    • If you are using an app with the connected mobile device and no sound is heard, check a different app to see if the problem is with the app and not the headphones.
    • Check that the connected device is playing music.
    • Reset the earbud headphones

      LinkBuds S (WF-LS900N)

      LinkBuds (WF-L900), LinkBuds UC

      WF-1000XM5

      WF-1000XM4

      WF-1000XM3

      WF-SP800N

      WF-XB700

    • If this issues still occurs, Initialize the headphones to restore the factory settings.

      LinkBuds S

      LinkBuds (WF-L900), LinkBuds UC

      WF-1000XM4

      WF-1000XM3

      WF-SP800N

      WF-XB700