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Sony SupportBluetooth Headphones

WF-1000XM3

WF-1000XM3 Wireless Noise Cancelling Headphones / Included components may vary by country or region of purchase: WF-1000XM3R, WF-1000XM3L, BC-WF1000XM3

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AllDownloadsManuals & WarrantyQuestions & Answers
Product Alerts

Popular Topics

Noise canceling doesn't work on my earbud headphones (WF-1000XM3)
There is no sound from the earbud headphones, or sound is heard only from one side
The WF-1000XM3 earbud headphones will not charge or power on
Can't change the volume on the earbud headphones
Will the headphones charge when the message "A USB device has exceeded the power limits" is displayed on the connected computer?
How do I replace the earpads or earbuds on my headphones?
How to use Bluetooth headphones for video calls on a computer
Headphones troubleshooting guide

Product Alerts

  • End of support notification for products using the Windows 10 operating system
  • 3rd party sign-in IDs ending for Sony cloud services
  • Connection issue with WF-1000XM3 headphones and Apple devices using iOS13.1
  • Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.

Downloads

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  • System Software
Release Date
  • Firmware update to Version 3.1.2Release Date: 04/15/2021
    04/15/2021
  • Sony | Music CenterRelease Date: 03/16/2026
    03/16/2026
  • Sony | Sound Connect (Formerly Sony | Headphones Connect)Release Date: 02/12/2026
    02/12/2026

Support by Sony App

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Manuals & Warranty

Help Guide | Headphones Connect

  • English
  • French
File Size
Release Date
  • [PDF]Warranty(162 KB)Release Date: 10/25/2018
    162 KB
    10/25/2018
  • Help Guide (Web manual)File size is not provided.Release Date: 03/07/2022
    03/07/2022
  • [PDF]Operating Instructions(1.99 MB)Release Date: 08/19/2020
    1.99 MB
    08/19/2020
  • [PDF]Reference Guide(1.07 MB)Release Date: 07/04/2019
    1.07 MB
    07/04/2019

Product Self-Repair Manual Insert

For availability of repair parts and instructions, please visit the Self Repair section on our Product Repair page.

Purchase Printed Manuals

If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

Questions & Answers

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  • The remaining battery charges of the left and right earbuds are different
  • Can't change the volume on the earbud headphones
  • The WF-1000XM3 earbud headphones will not charge or power on
  • I hear loud wind noise from the headphones
  • There is no sound from the WF-1000XM3 earbud headphones when connected by Bluetooth (paired) to a Windows 10 computer
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Videos

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[VIDEO] What are the features of the Headphones Connect app?
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[VIDEO] Customize your sound experience with the Sony | Sound Connect app!
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[VIDEO] How to adjust the equalizer on the Sony | Sound Connect app
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[VIDEO] Sound enhancements on the Music Center App
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