Article ID : 00092199 / Last Modified : 04/27/2022Print

Important information before streaming live videos through the IBM Cloud Video service

    The IBM (International Business Machines) Corporation announced that the IBM Cloud™ Video service (previously known as Ustream®) ended free streaming on September 17, 2018 from that date only provides paid service plans. For more details, check the Notice on the IBM® Website.

    Before You Start

    Streaming from a Handycam® Camcorder

    • Correctly register the access point on the camcorder.
    • Configure the Streaming Services settings on the Network Settings Tool of the PlayMemories Home™ software correctly.

    Streaming from an Action Cam

    When using the Action Cam Movie Creator software:

    Note: Action Cam Movie Creator software is no longer available for download after March 31, 2022.

    • Complete the Wi-Fi® network settings and Streaming settings on the Network setting tool of the Action Cam Movie Creator software.
    • The Network setting tool can be accessed through the Action Cam Movie Creator software.

    When using the PlayMemories Home software:

    • In the PlayMemories Home software, make sure Wi-Fi and Streaming Services are correctly configured in the Network Setting Tool section.

    Troubleshoot Streaming Issues

    If you're unable to stream videos through the IBM Cloud Video Service:

    • Make sure to set the date and time of the camera correctly.
    • Check if you can stream videos by using the app for streaming videos on Ustream on the smartphone
    • Make sure you have a stable internet connection.
      • Move your camera closer to the internet connection source. Streaming operation will be unstable if the camera is too far from the internet source.
      • Check the network usage limitation with your service provider.