The Chromecast built-in feature fails when casting from mobile devices or computers to the TV

When the Google™ Chromecast™ built-in feature or casting from mobile devices or computers to the Android TV™ or Google TV™ fails, refer to the following steps.

Before you start

• For Google TV, the cast function will be invalid if set up with Basic TV mode.
• To review the casting feature, refer to the article How to use Chromecast built-in (Google Cast) on Sony's Google TV™ or Android TV™
• If you are using Apple AirPlay, refer to the article Apple AirPlay: Displaying content from Apple devices on Google TV™ or Android TV™

Troubleshooting steps

Check if the Google Chromecast built-in function works after completing each step.

1. Connect the mobile device and your TV to the same network.
   
   Note: If you use a dual-band wireless router, ensure your devices are connected to the same frequency.
2. Make sure that your device and the TV have the correct time settings.
   Note:  To set the date and time of the TV, refer to the article How to adjust the date and time on the TV.
3. Depending on your Android TV menu options, make sure that the Google Chromecast built-in app is enabled.

   1. Open the  Settings screen. How to access Settings 
      • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select  Settings.
      • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select  Settings.
   2. The next steps will depend on your TV menu options: Notes:
      • Select Apps → See all apps → Show system apps → Chromecast built-in or Google Cast Receiver → Enable. (Android™ 9 or later)
      • Select Apps → Chromecast built-in or Google Cast Receiver → Enable. (Android 8.0 or earlier)

4. Clear data on Cast function apps, Android System WebView, and Google Chromecast built-in.

   1. Open the  Settings screen. How to access Settings 
      • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select  Settings.
      • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select  Settings.
   2. The next steps will depend on your TV menu options: Notes:
      • Select Apps → See all apps → Show system apps → Cast function apps → Clear data → OK. (Android 9 or later)
      • Select Apps → Cast function apps → Clear data → OK. (Android 8.0 or earlier)
      • Do the same for Android System WebView and Chromecast built-in as well.
      • For Cast function apps, refer to the webpage Chromecast built-in - Apps.

5. Restart or power reset the TV.
   1. Restart the TV by selecting the option depending on your TV:
      • Restart the TV with the supplied remote control:
        • Press and hold the POWER button until Power off appears on the screen
        • Press and hold the POWER button until a menu appears → select Restart
      • Restart using the menu. On the remote:
        • Press (Quick Settings) → Settings → System → Restart → Restart
        • Press HOME → Settings → About → Restart → Restart
        • Press HOME → Settings → Device Preferences → About → Restart → Restart
   2. An alternative method to perform a power reset
      • Turn off the TV, unplug the power cord for two minutes, then turn on the TV
        Note: Skip this step if your power cord is not accessible.

6. Restart the mobile device.
   
   Note: Turn off the device, wait 1-2 minutes, and then turn it back on.
7. Update the TV to the latest software.
   Note:  For how to update, refer to the article How to perform a software update

8. Uninstall updates for Android System WebView and Chromecast built-in app.

   1. Open the  Settings screen. How to access Settings 
      • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select  Settings.
      • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select  Settings.
   2. The next steps will depend on your TV menu options: Notes:
      • Select Apps → See all apps → Show system apps.
      • Select Apps.
   3. Select Android System WebView and Chromecast built-in, then check if Uninstall updates is shown.
      • If Uninstall updates isn't shown, proceed to step 9.
      • If Uninstall updates is shown, select Uninstall updates and OK.
   4. After uninstalling the updates, restart the TV as per step 5.

9. Install the latest apps for Android System WebView and Chromecast built-in from Google Play™ Store.
   Note: For manual installation, refer to the following:
   1. Open Google Play Store. The steps will depend on your TV menu options:
      • Select Quick setting → Settings → Apps → See all apps → Show system apps → Google Play Store.
      • Select Apps → Google Play Store.
   2. Refer to the How to update the Play Store & apps on Android - Google Play Help article.

10. Restart the wireless router.

    1. Turn off and unplug the device.
    2. Wait 1-2 minutes.
    3. Reconnect and turn it on.