Article ID : 00165623 / Last Modified : 11/20/2018

My Android TV Is Stuck in a Reboot Loop After a Firmware Update

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the instructions if your Android TV™ device is stuck in a reboot loop or powers on and off continuously after it attempted to install the firmware update.

Before You Start

  • WARNING! The reset will remove all of your TV settings including apps, channels, and wireless network settings.

  • You may need help from a second person to perform the reset.

Perform a Forced Factory Reset

The number of buttons at the back of your TV determines the steps to perform a forced factory reset.

  • Check this article if there are only three buttons.
  • Check this article if there are four or more buttons, or watch this video tutorial on how to

If the issue occurs after you perform a forced factory reset, try to perform the reset again. If the issue still occurs, contact our Support team for further assistance.