Article ID : 00203591 / Last Modified : 10/24/2018

The Touch Sensor on My Wireless Headphones Doesn't Respond

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to resolve the issue. Check if the touch sensor works after each step:

  1. On your Bluetooth® device, delete the pairing information and then pair your wireless headphones again.
  2. Reset your wireless headphones.
  3. Pair your wireless headphones to another Bluetooth device.
  4. Initialize your wireless headphones.


  • If you use the supplied headphones cable, only the Quick Attention Mode will work on the touch sensor. Pair your wireless headphones to the Bluetooth device to use the touch sensor.
  • The Bluetooth device must support the A2DP (Advanced Audio Distribution Profile) and AVRCP (Audio/Video Remote Control Profile) Bluetooth profiles. Depending on your app, the headphones may not support media playback commands.
  • Some control and features of your wireless headphones require the Headphones Connect app.
  • Remove stickers or similar objects that may block the touch sensor.