Article ID : 00265946 / Last Modified : 07/20/2021

Music doesn't play or pause when the headphones are removed from the ears, or when using the touch sensor

    Depending on the app, music may not pause when the headphones are removed from the ears or may not work when the touch sensor control panel is used. If this is the case, use your music streaming app to control music playback.

    Notes when the touch sensor control panel doesn't work:

    • Open the Sony | Headphones Connect app, and make sure that the Touch sensor control panel is set to ON.
    • Wear the headphones in order to operate the touch sensor control panel. The touch sensor control panel can't be operated when the headphones aren't worn.
    • When you use the supplied headphone cable, you can only use Quick Attention Mode and Speak-to-Chat while connected to a device via that cable and with the headset turned on. Adjusting the volume, playing or pausing music cannot be done in this situation.
    • Be sure to use the surface of your finger when operating the touch sensor control pane. The touch sensor control panel will not work properly with fingernails or while wearing gloves.