Article ID : 00223949 / Last Modified : 03/01/2019

Sound Issues After the Android 8.0 TV Update

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If you are using a Home Theater system (Soundbar, A/V Receiver, etc.) to output the sound from your TV, an issue may occur after the Android™ 8.0 Oreo™ update where you will not hear sound through your Home Theater system if the TV remains on standby for too long.

Our engineers are currently investigating the root cause of the issue. A new firmware update will be released in the near future. To stay informed, regularly visit your model product page.

In the meantime, follow the workarounds provided in order. If the symptom(s) persists, use the next workaround.

Note:  Before you start, set the Audio system prioritization to On

  • Select [HOME] > [Settings] > [Sound] > [Audio system prioritization]

Workaround 1

  • Turn off your audio device using the audio remote control. 
  • Turn off your TV using the TV remote control.
  • Turn on your TV using the TV remote.

Note: The Audio device will turn on automatically through the BRAVIA Sync function (HDMI CEC).

Workaround 2

  • Change the Speakers settings to TV speakers.
    • Select [HOME] > [Settings] > [Sound] > [Speakers] > [TV speakers].
  • Turn off the TV with the TV remote control.
  • Turn on the TV with the TV remote control.

Note: The Speakers settings will switch to [Audio system] automatically through the BRAVIA Sync function (HDMI CEC). 

Workaround 3

  • Set the BRAVIA Sync control option to Off.
    • Select [HOME] > [Settings] > [External inputs] > [BRAVIA Sync settings] > [BRAVIA Sync control
  • Select [Yes] when [Remove recognized devices from the list] is displayed.
    • The BRAVIA Sync control will be switched off.
  • Set BRAVIA Sync control to On again.
    • The Speakers settings will switch to [Audio system] automatically.

Note: You may need to perform this procedure each time the TV is turned off and then on again.

Workaround 4

We thank you for your patience and apologize for any inconvenience caused.

Android and Android TV are trademarks of Google LLC.; Oreo is a trademark of Mondelez International, Inc. group.