Article ID : 00229909 / Last Modified : 12/23/2019

My WF-1000XM3 earbud headphones turn off immediately after I place them into the charging case

    The battery level of the charging case for your WF-1000XM3 noise-canceling wireless headphones is low. Charge it with the supplied USB Type-C™ cable.

    Note: You can check the battery level on the Sony | Headphones Connect app (Version 6.0 or higher) after you update your headphones to software Version 2.0.2 or higher. Downloads are posted on your model support page.