Article ID : 00229909 / Last Modified : 06/03/2020

My WF-1000XM3 earbud headphones turn off immediately after I place them into the charging case

    This can happen if the remaining battery charge of the charging case is low. Recharge the charging case with the supplied USB Type-C™.

    You can check the remaining battery charge of the headphones using the Sony | Headphones Connect app (Ver. 6.0.0 or later).

    Note: For WF-1000XM3, the headphones firmware version 2.0.2 or later is required. Downloads are posted on your model support page.