Article ID : 00229837 / Last Modified : 09/06/2019

The WF-1000XM3 earbud headphones will not charge or power on

    Check if the earbud headphones charge or turn on after completing each step.

    • Place both earbud headphones in the charging case.
      • Check that the red indicators light up.
      • If the indicators don't light up, close the lid and wait 30 seconds before checking for the charge lights again.
    • Charge the charging case with the supplied USB Type-C™ cable.
      • Connect the USB Type-C cable to the charging case and a commercially available USB AC Adapter or a personal computer with a standard USB port.
      • The red indicator on the charging case will be illuminated when the case is charging.

      View additional charging tips

    • Reset the earbud headphones.

      You can refer to the video tutorial or skip to the steps listed below.

      View instructions on how to reset the headphones.

      Note: Device registration (pairing) information and other settings are saved during a reset.