Article ID : 00248146 / Last Modified : 07/06/2020

The volume turns to maximum when I connect the headphones (earbuds) to a Bluetooth device

    Depending on the Bluetooth® device (such as a smartphone), this issue can occur if the volume is not properly linked with the headphones.

    If this is the case, either the headphones volume turns to maximum, or the volume cannot be adjusted. If the volume is maximum, remove the headphones, then try the following:

    1. Adjust the volume using the Bluetooth device, then connect the headphones and check to see if the volume can be adjusted.
      • If the volume still can't be adjusted, proceed to the next step.
    2. Reset the headphones.

      Select your model for details:

      • WF-SP800N

      • WF-1000XM3

    3. Initialize the headphones and pair them again.

      Select your model for details:

      • WF-SP800N

      • WF-1000XM3

    If the issue still occurs, the product may need to be repaired. Go to Product Repair.