Article ID : 00249452 / Last Modified : 08/17/2020

I am unable to use the Google Assistant feature

    IMPORTANT: Before proceeding, refer to the Using Google Assistant with wireless headphones article to see if your devices meet the requirements to use the Google Assistant function.

    If you can't use the Google Assistant feature or get a GOOGLE ASSISTANT IS NOT CONNECTED message, follow the appropiate instructions according to the operating system on your device,

    Android devices

    iOS devices