Article ID : 00257348 / Last Modified : 08/08/2022Print

I can't save the photo and video after upgrade to Android 11

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you have taken more than 10 000 photos and movie clips on your Xperia® phone, and you can't save photo and video files taken by the Camera app after the Android 11 upgrade, it may due to a conflict in the naming of the folder where the images are stored.

    We have already solved this issue, please update the software in your Xperia to the latest version.