Article ID : 00031432 / Last Modified : 10/24/2018

Black Bars Appear on the Top, Bottom, and Sides of the Picture

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The picture is cut-off, stretched, zoomed, or doesn't fit the screen due to the type of signal the input or source sent to your TV. Follow these instructions to adjust the screen size:

  • Check the TV menu and home screen.
    • If the picture looks stretched or distorted, the TV may require repair.
  • Try a different input source (cable, DVD, or Blu-ray Disc™ player).
    • If the issue only occurs on a specific input, check the settings of the connected device.
  • Check the aspect ratio of the program or movie that you're watching.
    • Some programs aren't in full screen when produced. Some movies are in a 21:9 cinema format which will show black bars on the top and bottom when you view them on a widescreen (16:9) TV.
  • Check for Closed Captioning (CC) or Extended Data Services (XDS).
    • If you turn on the Closed Caption feature, it will make the picture look stretched, distorted or cut-off. Turn off the Close Captioning or Extended Data Services to resolve the issue.
  • The issue may be with the program such as news or sports broadcast.
    • These programs may have banners or tickers that are part of the broadcast that you can't remove or change.
  • Some TVs and other devices don't have the capability to change the aspect ratio of a picture when they receive a 720p or 1080i/1080p signal.

Note: Depending on the broadcast or program you are watching, changing the TV settings may not solve the issue.

Check the Picture and Display Settings

If the issue still occurs after following the instructions above:

Check the settings of the device connected to the TV.

Change the Automatic Picture Setting in the TV menu.

Manually Change the Wide Mode Setting.

Check computer settings if it's connected to your TV.

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