Article ID : 00149922 / Last Modified : 05/08/2019

Portable speaker volume doesn't increase

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The following situations may cause your portable speaker to output low volume even at the highest settings:

  • The volume of a device connected to the AUDIO IN terminal of the speaker is set to low.
    • Turn up the volume of the connected device.

    Note: Some models don't have an AUDIO IN terminal. Check your manual for model-specific information. Manuals are posted on your model support page.  

  • The portable speaker battery level is low. The charge indicator on the speaker flashes slowly in orange if the speaker battery level is low.
    • To resolve the issue, turn off the speaker and charge the battery.

      Note: The built-in battery may run low when you use the speaker at a loud volume for a long period of time, even if you connect it to an AC outlet. As a result, the sound becomes low.