Article ID : 00133776 / Last Modified : 02/02/2018

The speaker does not turn on or the built-in battery does not charge.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following if you are unable to turn on the portable Bluetooth® speaker.

  • Make sure that the portable Bluetooth speaker has enough charge.

    NOTE: Connect the micro-USB cable, and charge for approximately 1 hour before turning on the power again. If the built-in battery has no remaining charge, the power will not turn on immediately after connecting the micro-USB cable. Please charge for approximately 1 hour before turning on the power again.

  • Make sure the USB AC adapter is connected to the speaker and the AC outlet firmly.

    NOTE: Even if the battery is fully charged, try connecting the speaker to the USB AC adapter.

  • Press and hold the power button until the speaker makes a start-up sound.

If you have tried all of the recommendations above and the speaker does not power on, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.