Article ID : 00185161 / Last Modified : 10/29/2018

Wi-Fi Signal on My Android TV Drops Out or Loses Connection

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The Network Settings icon on your Android TV™ indicates its network connection status. Follow the steps below to check your network connection status and possible troubleshooting steps for network connection issues.

  1. On the supplied remote control, press the HOME button.
  2. Scroll down to Settings category.
  3. Check the Network Settings icon.

    Network Icon

    Compare the network settings icon on your TV with the table below, and check the suggested troubleshooting steps that follow.

    Network_icon1

    The Wi-Fi® signal strength is weak. Check items 1, 2, 3, 5, and 6.

    Network_icon2

    Your TV is not connected to the router. Check items 4 and 5.

    Network_icon3

    Your TV is connected to the router, but internet connection isn't available. Check item 4.

    1. The Wi-Fi signal strength is weak.

    2. Your TV is too close to the router

    3. Other Wi-Fi devices are connected to the same network

    4. Restart your TV and reset your router.

    5. Interference from other wireless devices

    6. Check the frequency band setting of your router

Note: If you continue to experience network issues after you follow the steps above, another option is to use a wired (cable) connection from your TV to your router or modem.

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