Article ID : 00185161 / Last Modified : 12/21/2018

Android TV: Internet Connection Drops or Intermittently Disconnects

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A drop or disconnect of your TV internet connection may be caused by a network problem.

Your TV network connection status is indicated by the Network Settings icon or messages in the TV menu screen. How it appears depends on the Android OS version installed on your TV. Check your version and then follow the applicable steps below.

Check Your TV Network Status

Check the network status on your TV and then, if necessary, follow the suggested steps in the Troubleshooting section below.

  • Android 8.0 Oreo™ version
  • Android 7.0 Nougat and earlier versions

Troubleshooting

  1. The Wi-Fi signal strength is weak
    Place the router close to your TV, then check if the signal strength has improved.
  2. Your TV is too close to the router
    It is recommended that the TV and router be at least 1 meter (3 feet) apart.
  3. Other devices are connected to the same network
    If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
  4. Restart your TV and reset your router
  5. Interference from other wireless devices
    • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
    • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
      Devices that may Cause Electromagnetic InterferenceEnvironments that may Cause Electromagnetic Interference
      • Microwave ovens
      • Cordless phones
      • Garage door openers
      • Wireless toys
      • Locations near large transmission lines
      • Locations that generate static electricity
      • Locations where the walls, decks, or doors have metal surfaces
  6. Check the frequency band setting of your router
    If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.

Note: If the network issues continue after following the steps above, you can perform a network diagnosis to continue troubleshooting or you can opt to use a wired (cable) connection between your TV and the router or modem.