A drop or disconnect of your TV internet connection may be caused by a network problem.
Your TV network connection status is indicated by the Network Settings icon or messages in the TV menu screen. How it appears depends on the Android OS version installed on your TV. Check your version and then follow the applicable steps below.
Check Your TV Network Status
Check the network status on your TV and then, if necessary, follow the suggested steps in the Troubleshooting section below.
- The Wi-Fi signal strength is weak
Place the router close to your TV, then check if the signal strength has improved.
- Your TV is too close to the router
It is recommended that the TV and router be at least 1 meter (3 feet) apart.
- Other devices are connected to the same network
If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
- Restart your TV and reset your router
- Steps to restart your TV.
- To reset the router, check your router manual for instructions.
- Interference from other wireless devices
- If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
- Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
Devices that may Cause Electromagnetic Interference Environments that may Cause Electromagnetic Interference
- Microwave ovens
- Cordless phones
- Garage door openers
- Wireless toys
- Locations near large transmission lines
- Locations that generate static electricity
- Locations where the walls, decks, or doors have metal surfaces
- Check the frequency band setting of your router
If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.