Article ID : 00198517 / Last Modified : 04/30/2018

4K Video From a PS4 Pro Connected to a TV Through a Sound Bar Doesn't Display Correctly

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps if a 4K video from the PS4™ Pro doesn't display properly on your TV after connecting a Sound bar or Home Theater with an HDMI® cable:

  1. On the Sound bar or Home Theater, set the HDMI Signal Format to Enhanced format.
    1. On the Sound bar or Home Theater remote, press the HOME button.
    2. Select Setup.
    3. Select System Settings.
    4. Select HDMI Settings.
    5. Select HDMI Signal Format.
    6. If available, select HDMI IN.
    7. Select Enhanced Format.
  2. Make sure to use a Premium High Speed HDMI cable with ethernet that supports 18Gbps.
    1. Connect the TV and Sound bar with the HDMI cable that came with the Sound bar.
    2. Connect the Sound bar and PS4 Pro with the HDMI cable that came with the PS4 Pro.