Article ID : 00232147 / Last Modified : 12/03/2019

Netflix volume is lower after updating to Android 9

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This occurs because the Dolby Dynamic Range setting on your TV is set to Standard by default. If the volume sounds lower after updating your TV operating system to the latest Android™ 9 Pie version, change the setting to Compressed to increase the volume.

    Follow these steps while you're watching a Netflix® video:

    1. On the supplied remote, press the Quick Settings or ACTION MENU button.
    2. Select Settings.
    3. Select Display & SoundSoundVolume levelDolby Dynamic RangeCompressed.
      • The default setting is on Standard.

    A separate article is available if you want to know more about Dolby Dynamic Range settings.