Article ID : 00248008 / Last Modified : 03/30/2023Print

The touch screen of the Walkman does not work

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow the appropiate steps below depending on what you see when you tap the screen:

    When the tapped point is surrounded by a green frame:

    The screen operations change as follows when the TalkBack function is On:

    • Scroll: Using two fingers
    • Selection: Tap once, and double tap when surrounded by a green frame

    Change the TalkBack function to Off and see the issue goes away.
    You can turn the TalkBack function Off using either of the following methods:

    • Press and hold the + (volume) and (volume) buttons for three seconds.
    • Turn the function Off from the setting menu:
      1. Swipe the Home screen upwards, then select Settings.
      2. Select AccessibilityTalkBack.
      3. Turn TalkBack to Off.

    When there is no green frame at the tapped point:

    Update the Walkman player to the latest firmware version. After the update is completed, restart the player, then check if the issue was resolved.