The touch screen of the Walkman does not work

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Follow the appropiate steps below depending on what you see when you tap the screen:

When the tapped point is surrounded by a green frame:

The screen operations change as follows when the TalkBack function is On:

• Scroll: Using two fingers
• Selection: Tap once, and double tap when surrounded by a green frame

Change the TalkBack function to Off and see the issue goes away.
You can turn the TalkBack function Off using either of the following methods:

• Press and hold the + (volume) and － (volume) buttons for three seconds.
• Turn the function Off from the setting menu:
  1. Swipe the Home screen upwards, then select Settings.
  2. Select Accessibility → TalkBack.
  3. Turn TalkBack to Off.

When there is no green frame at the tapped point:

Update the Walkman player to the latest firmware version. After the update is completed, restart the player, then check if the issue was resolved.