Article ID : 00260820 / Last Modified : 12/02/2022Print

How to use Amazon Alexa with a Wireless Speaker or Soundbar

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This article provides basic information, how-to, and troubleshooting information when using the Amazon Alexa™ app* with your Wireless Speaker or Soundbar.

    1. Basic Information
    2. How to use
    3. Troubleshooting

    1. Basic Information

    What is Alexa?
    It's an Amazon® cloud-based service.

    What can I do on my Wireless Speaker or Soundbar with Amazon Alexa?
    You can do the following operations using voice commands on an Amazon Alexa-enabled device (Amazon Echo™ etc.):

    • Playback or stop music
    • Go to the previous or next track
    • Set the volume control

    Note: Operations such as power on or off, switch input, and changing the sound mode are not supported.

    What else do I need to use Amazon Alexa functions with my Wireless Speaker or Soundbar?
    You will need the following:

    • An Amazon Alexa-enabled device, such as an Amazon Echo, etc.
    • A mobile device that can connect to the Google Play™ store or Apple® App Store to perform initial setup with an Amazon Alexa-enabled device.
    • A home network with Wi-Fi® (wireless) capabilities
    • The Sony | Music Center app
    • An Amazon account

    Note for HT-Z9F/ZF9: Make sure your soundbar system has the latest software installed so you can use the Amazon Alexa function.

    Which streaming music services (streaming services) are compatible with the Amazon Alexa functions?
    The following streaming music services are compatible with this function:

    • Amazon Music™*
    • Spotify®*
    • TuneIn™*
    • iHeartRadio™*
    • Pandora®*
    • SiriusXM®*
    • Deezer*
    • TIDAL*


    • You may be required to activate the account link and skills on the Alexa app, depending on the streaming music service.
    • Because of decisions made by various music service providers, the available music services may change without notice.

    2. How to use

    How do I perform the initial setup to use the Amazon Alexa function?
    Follow these steps to perform the initial setup:

    1. Install the Music Center app to your smartphone.
    2. Connect the smartphone and Wireless Speaker to the same network.
    3. On your smartphone, open the Music Center app.
    4. Perform the initial setup and follow the on-screen instructions.

    What voice commands do I use with Alexa?
    You must give preset voice commands to Amazon Alexa-enabled devices. Select your model for information about the voice commands:


    HT-A5000, HT-A7000, HT-Z9, or HT-A3000

    SRS-RA3000 or SRS-RA5000

    Note: For other voice commands, enter the words Alexa Help Voice Commands in your internet browser to search for and find help with Amazon Alexa commands.

    How do I unregister my device from Alexa?
    Sign out from the Alexa setting on the Music Center app.

    How do I use Mult-Room Music with the Alexa function?
    This function is for the HT-Z9F only. To use it, follow these steps:

    1. On your smartphone, launch the Alexa app.
    2. Create Multi-Room Music Speaker Group from the Amazon Alexa device settings and register the Soundbar.

    3. Troubleshooting

    * Download app at Google Play™ Store and the App Store®. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted, or discontinued at any time and may require fees, registration, and credit card information.